CASINHAS DE PORTUGAL
Terms and Conditions
The Site is owned by T-Dreams LDA, sole proprietorship based at Rua das Flores nº105 3D, 1200-194 Lisboa, registered at the Lisbon Commercial Registry Office under the sole number of legal person 510987826, with a registered capital of EUR 5,000 .00 (“T-Dreams Unipessoal LDA”).
Reservations for services and / or rooms / studios may be made through the Site, although the counterparty to contracts entered into through the Site for the provision of tourist services is another entity of Casinhas de Portugal, duly licensed and identified in General Booking Conditions, being limited to Casinhas de Portugal to provide the platform that allows the contracting of the services by the User, not assuming any responsibility for problems arising from the execution of these contracts.
2. GENERAL OBLIGATIONS AND RESPONSIBILITY OF THE USER
You are expressly prohibited from accessing the Services by any means other than through the interface provided by Casinhas de Portugal, as well as access (or attempted access) to the Site and / or the Services through automated means (including the use of scripts or web crawlers).
It is expressly prohibited to use the Site for purposes other than those for which the Site is intended, including illegal purposes or any other purposes that may be considered harmful to the image of Casinhas de Portugal in the market. Usurpation, counterfeiting, exploitation of usurped or counterfeit content, illegitimate identification and unfair competition are criminally punishable.
You are also prohibited from creating or introducing into this Site any types of viruses or programs that damage or contaminate you or advise others to do so.
In order to be able to access certain Services and restricted areas of the Site, you may be required to provide certain personal information (such as identification and contact details) as part of the registration process for a reservation. You must provide a valid email address that you have a legitimate right to access as well as any other information necessary to complete the registration process. The information provided must be current, complete and accurate.
You are solely responsible for any consequential damages or lost profits caused by your unlawful conduct by using the Site and the Services and the Content you make available on the Site.
3. RIGHTS AND OBLIGATIONS OF PORTUGAL COTTAGES
4. INTELLECTUAL PROPERTY AND PERSONALITY RIGHTS
All information contained on the Site and the Services and all data and information compiled by Casinhas de Portugal associated with them (such as data files, written text, Software, music, audio files or other sounds, photos, videos or other images) to which you have access as part of the Services or through its use are considered content of Casinhas de Portugal or third party, when properly identified. You may not modify, lease, lend, mutate, sell, distribute or create a derivative work based on such content (in whole or in part) unless expressly authorized to do so in writing by Casinhas de Portugal or by third party that owns their intellectual property and personality rights.
You further agree not to remove, obscure or alter any intellectual property rights notices (including copyright and trademark notices) that may be posted or contained on the Services.
Brands and the like
5. DISCLAIMER OF WARRANTIES
TO THE EXTENT PERMITTED BY APPLICABLE LEGISLATION, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE AND THE COTTAGE OF PORTUGAL DOES NOT PROVIDE ANY KIND OF WARRANTY FOR THE SAME. IN PARTICULAR THE CASINHAS DE PORTUGAL DOES NOT WARRANT TO THE USER THAT (I) THE USE OF THE SERVICES AGREES TO THEIR NEEDS OR EXPECTATIONS; (II) THE USE OF THE SERVICES IS NOT INTERRUPTED, OR WHICH IS TIMELY, SAFE OR ERROR-FREE; (III) ANY INFORMATION OBTAINED FROM THE USE OF THE SERVICES IS ACCURATE OR RELIABLE.
NO CONDITIONS, WARRANTIES OR OTHER TERMS (INCLUDING ANY IMPLIED TERMS RELATING TO SATISFACTORY QUALITY, FITNESS FOR A PURPOSE OR COMPLIANCE WITH THE DESCRIPTION) ARE APPLICABLE TO THE EXTENT PURSUANT TO THE EXTENT PURPOSES.
YOUR USE OF THE SITE, THE SERVICES, AS WELL AS ANY MATERIALS DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES, IS AT YOUR SOLE RISK, AND YOU ARE RESPONSIBLE FOR THEIR LIABILITY TO WHICH THEY ARE CAUSED. WHICH USE OR VIEW THE SITE, SERVICES AND MATERIALS AVAILABLE THEREIN.
TO EASE USER ACCESSIBILITY, COTTAGES OF PORTUGAL MAY INCLUDE LINKS TO INTERNET SITES THAT ARE HOLD OR OPERATED BY THIRD PARTIES. WHEN USING THE LINKS TO THESE THIRD PARTY SITES, YOU SHOULD REVIEW AND ACCEPT THE RULES OF THIS SITE BEFORE USING IT. USER SHALL ALSO ACCEPT THAT PORTUGUESE COTTAGES DO NOT CONTROL THE CONTENT OF THIS SITE AND MAY NOT ASSUME ANY LIABILITY FOR THE MATERIALS CREATED OR PUBLISHED BY THESE THIRD PARTY SITES. In addition, a link to a site other than PORTUGAL’S COTTAGES does not mean that it supports the site or the products and services referenced therein.
6. LIMITATION OF LIABILITY
TO THE EXTENT PERMITTED BY APPLICABLE LAW, CASINHAS DE PORTUGAL ASSUMES NO LIABILITY TO THE USER FOR:
(I) ANY DAMAGE RESULTING FROM THE USE OF THE SITE AND SERVICES, INCLUDING RESERVATION OF TRAVEL AND / OR ACCOMMODATION, TO THE EXTENT THAT THIS SERVICE IS PROVIDED BY ANOTHER ENTITY;
8. GENERAL PROVISIONS
Exercise of Rights
Notifications / Communications / Complaints
Any notifications, communications and complaints from the User should preferably be made to the email [firstname.lastname@example.org].
9. APPLICABLE LAW AND COURT
BOOKING GENERAL CONDITIONS
1.1. These General Conditions (“General Conditions”) govern and form part of the service agreement entered into through the website www.casinhasdelisboa.com (“Site”) between Yieldplanet SA Global Travel and Hotel Solutions based in Wał Miedzeszyński 630, 03-994 Warsaw, Poland, and the client who subscribes to the contract (“Client”), which has as its object the provision of reservation services for tourist accommodation (“Accommodation”) and its subsidiary tourism services in tourist enterprises, local accommodation and in general, in all accommodation units owned and / or operated by any company that is part of the Casinhas de Portugal.
1.3. A Group Booking is considered when booking 4 or more rooms / studios except when the Accommodation is previously informed and reaches an agreement with the customer. Please note the purpose of group accommodation when booking. Group Bookings have special cancellation conditions referred to in point 8.
2.1. When booking any reservation, the Client must correctly fill in the respective form, indicating, in particular, the accommodation and (if applicable) transportation required, the departure, arrival and departure dates and applicable fare, always subject to confirmation of availability by Casinhas de Portugal, as well as your personal details and payment information, being fully responsible for the choices made and for the information provided, which must be complete, true and up to date.
2.2. Upon confirmation of the booking data by the Customer, this customer is assigned a reservation code, which must be referenced in all contacts with Casinhas de Portugal, acquiring the right to the services contracted to Casinhas de Portugal, under the terms and conditions. described in the respective proof of booking and in the Contract after payment under section 7.
2.3. When booking accommodation, the Client is fully responsible for obtaining and / or contracting means of transportation that allow him to enjoy the contracted services, without prejudice to the Client being able to contract this service to Casinhas de Portugal autonomously (if available and provided is accepting it).
2.4. Likewise, the Client assumes full responsibility for the possession and / or obtaining of the necessary documents (such as identification documents, permits, visas and certificates of vaccines) for entering the country and / or location of the accommodation where the room / studio or where you make a stopover during the purchased trip, and you should be aware of this when you have booked accommodation Casinhas de Portugal assumes no responsibility for refusal to grant visas or entry permits to the Customer in any country, in which case the provisions of section 10 apply.
2.5. According to Portuguese law, to lodge a minor, it is necessary to present a declaration authorizing the accommodation signed by both parents, with notarized signature, accompanied by certified copies of both parents’ documents and the minor’s birth certificate, or authorization of the judicial authority.
2.6. Due to the special arrangements and tariffs available for children, which vary, among other factors, depending on age, service provider and travel dates, Casinhas de Portugal advises the Client to be informed in advance.
2.7. No refunds are due for goods and / or services which, although made available to you, you choose not to use.
2.8. When booking Groups, all responsible person details are required on check-in date and a € 100 cash deposit will be returned on check-out date after checking rooms / studios and common areas.
3. BENEFITS, PROMOTIONS AND DISCOUNTS
3.1. Due to the agreements entered into by Casinhas de Portugal with third parties (“Partners”) that are in effect at the time of booking by the Customer, the Customer may have access to discounts and special rates (“Benefits”) when making a reservation, provided that you are fully legitimized by the Partner to obtain the Benefits and correctly enter your identification number. Casinhas de Portugal reserves the right to contact the Partner for confirmation of the applicability of Benefits to a Customer.
3.2. In addition to the provisions of clause 3.1, Casinhas de Portugal may make certain promotions (“Promotions”) and discounts (“Discounts”) on reservations made by Customers on the Site, within a limited timeframe or not.
3.3. The following conditions apply to Benefits, Promotions and Discounts:
i) For the benefit of certain Promotions and / or Discounts, the Customer may be required to enter a promotional code (“Promotional Code”) or prepay the reservation;
ii) Benefits, Promotions and Discounts are subject to availability confirmation;
iii) Casinhas de Portugal reserves the right to cancel the Benefits, Promotions and / or Discounts or to reject a Promotional Code when the total value of the Promotional Codes already used exceeds a certain financial value or when they are used fraudulently. (in particular by anyone other than its holder / beneficiary);
iv) Benefits, Promotions and Discounts are only valid for bookings made through the Site and are not transferable to third parties;
v) In the event of cancellation or non-use of a reservation made under a Benefit, Promotion or Discount, you will not be refunded the amount of the Benefit, Promotion or Discount, nor guaranteed to be reapplied in another reservation;
vi) If there is a change, at the Customer’s initiative, of the characteristics and / or ownership of a reservation made under a Benefit, Promotion or Discount, the Benefit may forfeit the benefit / benefit granted by the reservation, applying the provisions, in case of withdrawal in section 8;
vii) The use of fraudulent mechanisms to obtain Benefits, Promotions or Discounts makes the Customer liable under the general terms and gives Casinhas de Portugal the right to choose between (a) the application of the rate without discount and (b) the termination of the Contract. , equating this resolution, as the consequences thereof, to the termination of the Contract by the Customer under the terms of clause 10.1, without prejudice to the right of Casinhas de Portugal to be compensated for all damages suffered;
viii) Casinhas de Portugal reserves the right to cancel and / or change the Benefits, Promotions and Discounts at any time.
Except as otherwise explicitly stated, at the price of the reservation there are still taxes legally due (including, in particular, Value Added Tax), which will be charged by Casinhas de Portugal to the Customer together with the reservation at the legal rate in force, as of the contracted services.
5.1. Reservations, changes and cancellations may be subject to the payment of fees charged by Casinhas de Portugal to the Client, calculated according to the type of reservation, the date of the reservation (or its alteration or cancellation) and the applicable tariff. , to be disclosed at the time of booking by the Customer. In addition, additional fees may be charged by Casinhas de Portugal to the Customer for changes in reservations or cancellations, if required.
5.2. The fees are due for each booking made, in return for the online booking services made available by Casinhas de Portugal to the Customer, and are charged at the time of payment of the reservation by the Customer.
5.3. Fees payable by you to Casinhas de Portugal under a reservation are not refundable if you do not use or enjoy the goods and / or services you have contracted, as well as for any other reason not attributable to Casinhas de Portugal, unless you cancel your reservation. booking on the terms (including deadline) described in the General Conditions.
6.1. The characteristics of the accommodation are as stated in the reservation. However, since the photographs of the room / studio were not taken on the day of booking by the Client, there may be non-substantial differences between the picture and the reality at the time of the Customer’s contracted services, which do not give the Client the right to any modification of the Agreement.
6.2. Prices quoted are per person, but may be presented per room / studio or according to other features, which in any case will be properly indicated on the Site when making a reservation. If a reservation is possible for a larger number of people than the standard room / studio capacity, an extra bed may be required, which may not have the same comfort and quality as other room / studio beds, reducing your room size. Useful area, same with child beds.
6.3. The diets and their specifics are communicated to the Customer through the Site when making a reservation.
6.4. If nothing is mentioned in the reservation, the diet does not include any meal.
6.5. The group, category and name of the room / studio are determined by the applicable law of the host State.
6.6. Should the Client present with more people than those indicated in the reservation to use the room / studio, the persons responsible for the Accommodation may refuse their entry, for which the Casinhas de Portugal cannot be held responsible.
6.7. If an overbooking situation occurs (ie more bookings than available rooms / studios) in the Guest accommodation, the Customer expressly acknowledges and accepts that Casinhas de Portugal may place it in another Accommodation of the same group or third parties of the same. category (in any event, ensuring that the quality of the room / studio provided is not inferior to that reserved by the Customer), at no additional cost to the Customer, and therefore not entitled to any compensation or settlement of the Contract.
6.8. As a rule, the room / studio can be used from 15:00 on the day of arrival and must be left free before 12:00 on the day of departure (in both cases at the local time of the respective accommodation). ). Staying in the room / studio beyond the departure time may lead to the payment of additional amounts, the sole responsibility of the Customer.
6.9. Should the Client not appear in the room / studio by 23:59 from the date of entry indicated on the booking slip, the Accommodation may disregard the booking and sell the room / studio to third parties, for which the Casinhas de Portugal cannot be held responsible. .
6.10. The Client must comply with the internal rules of use of the Accommodation, if any, and the Casinhas de Portugal cannot be held responsible for damages suffered by the Client as a result of its violation.
7.1. The Customer must pay the amount indicated on the booking form in order to enjoy the contracted reservation.
7.2. Payment of the reservation is made as follows:
7.2.1. In the case of a reservation without any promotion percentage, the amount will be debited from the credit card provided by the customer from the 5th day of the customer’s arrival (i) at the booked accommodation, (ii).
7.2.2. If it is a discounted percent promotional booking, the amount (100%) may be debited at the time of booking or on the following days until Customer’s check-in date (i) at the booked accommodation (ii).
7.3. The Customer makes the payment only in the Accommodation and may do so under the terms allowed by the Customer, and should inform in time with this or Casinhas de Portugal about which means of payment accepted. However, you will always be asked by Casinhas de Portugal when making a reservation on the Site, the credit card information, for the purposes of guaranteeing the reservation, committing to Casinhas de Portugal to charge it, at the amount corresponding to the reservation, only if (i) the Customer does not appear at the Hotel on the date of entry indicated on the booking receipt or (ii) cancels the booking without the advance notice provided on the booking receipt, which the Customer expressly accepts and authorizes.
7.4. Credit card information entered by Customer is protected.
8.1. When booking a Group Reservation, and only in this case, the Customer may at any time withdraw from the reservation and terminate the Agreement, provided that it communicates it to Casinhas de Portugal by the 15th working day prior to Check-in. After this date the payment of 50% of the reservation made will not be returned. There are other particular cases that will incur extra charges due to the booking such as:
i) Management and administrative expenses of Casinhas de Portugal with the obtaining of the reservation and its cancellation;
ii) Non-refundable cancellation expenses charged by reservation systems in which the accommodation is located or by other contracted service providers.
8.2. Casinhas de Portugal reserves the right to cancel a Group Reservation if the number of participants is less than the minimum required to do so, and must inform the Client in writing at least 5 days in advance.
8.3. Cancellation of non-promotional bookings without any% discount other than Group Bookings reservations may be canceled at no charge if they are made by the 5th business day prior to check-in and have not generated extra expenses such as announced in 8.1 (i) and (ii). Otherwise, it implies the loss, in favor of Casinhas de Portugal, of any amounts paid by the Customer.
8.4. For cancellation of promotional bookings with% discount, the full amount of the reservation is charged 100% (as announced at the time of booking) without any refund, including possible extra charges.
9. IMPOSSIBILITY OF COMPLIANCE
When, for facts not attributable to it, Casinhas de Portugal cannot fulfill obligations resulting from the Contract, it must immediately notify the Client of this impossibility. If the impossibility respects any essential obligation, Customer may terminate the Agreement without penalty or accept in writing a change to the Agreement and any price change. The Customer must inform Casinhas de Portugal of its decision within 4 working days after receiving the notification of Casinhas de Portugal, understanding, if it does not say anything, that it agrees with the amendment.
10.1. Any deficiency in the performance of the Contract with respect to the services provided by third party service providers must be reported to Casinhas de Portugal in writing within 20 working days after the end of the services contracted by the Customer.
10.2. For a complaint to be considered by Casinhas de Portugal, it must have been previously reported by the Client to the service provider (accommodation, or transfers) during the course of the stay, requiring the respective supporting documents from the same.
10.3. In the event of a claim filed for non-compliance with the services contracted to Casinhas de Portugal, the Client may request the bond provided for in the applicable law (provided that the claim is based on non-compliance with duties which are guaranteed by said bond), and for this purpose shall require Turismo de Portugal, IP, which the guaranteeing entity demands, presenting:
i) Judgment final and final, including the amount of the debt, certain and net;
ii) arbitration award;
iii) Request requesting the intervention of the arbitral commission, in accordance with applicable law, provided with the supporting evidence of the alleged facts.
11.1. When it comes to Group Bookings, Casinhas de Portugal is answerable to Customers under the law, except if:
i) The cancellation is based on the fact that the number of rooms / studios in the Group Reservation is lower than the minimum required and the Client is informed in writing of the cancellation within the anticipated booking period;
ii) Non-compliance does not result from overbooking and is due to force majeure or unforeseeable circumstances, caused by abnormal and unforeseeable circumstances, unrelated to Casinhas de Portugal, whose consequences could not have been avoided despite all the diligence made;
iii) It is shown that the non-compliance is due to the Customer’s own conduct or the unforeseeable performance of a third party unrelated to providing the benefits due under the Contract;
iv) The provider of the Accommodation cannot be held responsible for the deterioration, destruction or subtraction of luggage or other articles.
11.2. In the case of reservations other than those referred to in clause 11.1, Casinhas de Portugal is responsible for the correct issuance of accommodation and transport titles and also for the faulty choice of service providers, unless these are suggested by the Customer.
11.3. To the extent permitted by applicable law, Casinhas de Portugal shall not be liable for damages that may originate in any unforeseen circumstances or beyond its control, and expressly and by way of example: network delays or blockages, interference, interruptions, viruses, malfunctions and / or disconnections in the operational operation of the Site or in the Customer’s devices and computer equipment, or any other abnormal operation of the reservation service for reasons beyond its control that prevent the reservation being made.
11.4. The Customer is answerable to Casinhas de Portugal under the law.
The liability of Casinhas de Portugal, arising from the obligations assumed to the Customer, is guaranteed by a liability insurance contracted with Allianz Portugal – Insurance Company, with policy No. 204 681 126, in the amount of EUR 500,000. .00.
13.1. To the extent permitted by applicable law, and bearing in mind the provisions of clause 11.3, where applicable, the liability of Casinhas de Portugal for the deterioration, destruction and subtraction of luggage or other items in the Accommodation, while the Client is housed there, Casinhas of Portugal will contact the Client in order to reach an agreement on the amount of the indemnity.
13.2. To the extent permitted by applicable law, and subject to clause 13.1, the liability of Casinhas de Portugal for non-bodily harm is limited to five times the price of the service sold to the Customer.
13.3. The client undertakes to indemnify Casinhas de Portugal for all damages arising (including legal costs and attorney’s fees) from breach of the provisions of the Agreement and the law, without prejudice to the provisions of clauses 7.3 and 8.3.
14. PERSONAL DATA
All communications or notifications under the Agreement must be made using the information provided by the Customer through the online form. Any alteration of the Customer data as well as any communication or notification directed by the Customer to Casinhas de Portugal must be made to the contacts provided on the website.
16. GENERAL PROVISIONS
16.1. The General Conditions apply only to booking reservation services made through the Site, and are in addition to any particular conditions agreed in writing between you and Casinhas de Portugal regarding the subject matter of the Agreement or referred to in a specific area of the Site for a particular product. or service, including proof of reservation (“Particular Conditions”), which are also an integral part of the Agreement.
16.2. The provisions of the Special Conditions shall prevail, in the event of conflict, over the General Conditions, and shall prevail over both any additional written stipulations especially agreed between the Customer and the houses of Portugal and signed by both, which are part of the Contract.
16.3. Once the Contract is concluded, it can only be changed in writing, by a document signed by the Client and by Casinhas de Portugal, which becomes an integral part of it.
16.4. The provisions of these General Conditions may be changed at any time by Casinhas de Portugal for future legal relations, without prior notice. Therefore, whenever you make a reservation, and although you frequently use the Site, you should read them in full.
17. APPLICABLE LAW AND COURT
The Contract is governed by the laws of the Republic of Portugal.
For the settlement of any disputes arising from the validity, celebration, execution, breach, termination or interpretation of the Contract, the Lisbon District Court is exclusively competent, without prejudice to the applicable mandatory legal rules.
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